Cancellation & Refund Policy

At all times except for Peak periods and Christmas Holidays:

For cancellations before 5 days of arrival, deposits will be refunded less a $50 cancellation fee or one nights’ tariff whichever is the lesser. For cancellations made within 5 days of arrival or in the case of a no-show, the deposit will be forfeited.

Peak Periods other than Christmas Holidays:

For cancellations before 30 days of arrival, deposits will be refunded less a $50 cancellation fee or one nights’ tariff whichever is the lesser. For cancellations made within 30 days of arrival or in the case of a no-show, all moneys paid will be forfeited.

Christmas Holidays:

  1. Bookings cancelled prior to 31st March will result in a refund of security
    deposit paid.
  2. Bookings cancelled after 31st March and before 31st July will result in a
    refund of deposits paid less a $50 cancellation fee
  3. Bookings cancelled after 31st July and before 24th October will result in
    a refund of any deposits paid less one nights’ tariff.
  4. Bookings cancelled after 24th October – your money WILL NOT be
    refunded.
  5. We recommend you take out your own Travel Insurance.